FAQ

Before you order

Anything else? Email us and a real person will reply within 2 business days.

contact@vexorineliving.com
When do I receive my files?

Straight after payment. You'll see a download button on the order confirmation page and we email you the link at the same time. Nothing after 15 minutes? Check your spam folder or email contact@vexorineliving.com.

Which devices can I use?

Any phone, tablet or computer with a free PDF reader (Apple Books, Google Drive or Adobe Acrobat Reader). The pages print well at home too.

Is there a subscription?

Our guides and bundles are one-off payments and the files are yours to keep. Separately, you can add an optional monthly membership, the Vexorine Living Club, when you check out. You only join if you choose to add it. It renews every month at the price shown at checkout until you cancel, and you can cancel any time by emailing us at contact@vexorineliving.com.

What is your refund policy?

Files are delivered instantly, so we don't offer change-of-mind refunds once you've requested immediate access. If a file is faulty, won't open or isn't as described, contact us and we'll fix it, replace it or refund you — your statutory consumer rights always apply. See our Refund Policy.